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All Fetters goods are discreetly packaged with no reference to either Fetters or the contents on the outside packaging. Credit card receipts will show the name Global Commodities International Ltd. Unless instructed otherwise, in which event non-delivery will be the customers responsibility, we ship using Royal Mail 'signed for' delivery or by courier where a tracking number is used to monitor the progress of the shipment.
We always aim to deliver orders within the timescale stated on our product page but as most products are hand made this may not always be possible. If you require your order by a specific date, please contact us so we can do our best to meet this deadline.
If the goods you receive are found to be damaged or defective, these should be returned to us within 14 days for replacement. Before sending goods back please either telephone or email us to make us aware of your intentions, we will reimburse the full cost of return.
If, upon receipt of your goods you realise you have ordered incorrectly, we will exchange for products of equal value or issue a credit note subject to the return of the originals being unused and unmarked, the cost of return postage will be your responsibility. Should you not wish to exchange or accept a credit note we will issue a refund subject to the goods being resaleable as new, this will be processed through the original method of purchase. Postage costs paid to you will be refunded up to the amound of standard shipping. Shipping upgrades will not be refunded.
We regret BESPOKE, MADE TO ORDER or MADE TO MEASURE products are non-returnable and non-refundable.
We will not issue a refund if the items returned appear to have been used. worn, washed, marked or affected by odours or with any tags removed. Also we regret we cannot issue a refund for intimate items (underwear and intimate toys) unless the packaging is unopened and intact.
Goods purchased with a credit note or voucher may only be returned in exchange for a further credit note to the value of the total sales price paid by the customer.
In the event of us agreeing to issue a refund we advise you retain your record/proof of tracking and ensure your parcel is securely sealed and clearly labelled.
The date of receipt is defined as the date the item arrived at your requested delivery address. To clarify, if you are unavailable to take delivery of the item the 14-day period commences from the original day delivery was attempted.
Returns from overseas customers
Our payments are processed in pounds sterling (GBP). In the event of a refund you may notice a discrepancy which is the result of movement in the foreign exchange rate between the date of order and date of refund. Such variants are governed by the banks and beyond our control.
Returns of items from outside the EU
The customer will be liable to pay all applicable local taxes or customs charges on goods returned from outside the EU. To avoid these charges you are advised to clearly write Garment Returned Zero Value on the customs declaration.
Please ensure any returns are sent either by SIGNED FOR post or courier and ensure you retain the tracking details. our return address is -
RETURNS & EXCHANGES
3 EMSCOTE MILL,
Please indicate good are being returned or exchanged on any internatonal customs declarations.
We regret made to measure, made to order and bespoke items are non-refundable.