FAQ's

On this page we have placed some of our most frequently asked questions. If you cant find the answer you're looking for, please contact us and a member of our team will be happy to help you.

I don't want to pay with my card, are there any alternative options?

There are many ways to pay without using your card, including PayPal, Eurocheque, Cash by Registered Post and bank transfer. Just take a look at our payment page to see all the options.

On some websites, it can be a drag filling in page after page of details in the checkout, are you the same?

The answer is no. We offer the simplest shopping experience available with our one page checkout, its fast and uncomplicated just the way you want it to be.

What if I want to return an item for an exchange or a refund?

Our exchange and refund policy is simple and painless, please look at our returns page to learn more about our 14 day exchange and return policy.

Do you deliver internationally and what are the charges?

Yes we ship internationally we are a U.K. based company. You will be given a number of options for delivery in the one page checkout. We offer a Live Shipping Rates service with the best package delivery companies in the world today.

How soon will you deliver my order?

This depends on the product youve ordered. Each product has the estimated delivery time clearly marked on its page. Delivery times vary from 24 hours from placement of order to 4 weeks if its a custom piece. Please Note: Studio Gum and Bespoke items can take from 8-12 weeks.

Will you ship my order to a different address?

Yes we can. When you place your order at the one page checkout youll be prompted to fill in your address (where your card is registered) then youll be given the option to have it shipped to different address. Simply fill in the details and your order will be dispatched to it. This service is ideal for surprise gifts.

Im looking to buy a gift for a friend do you sell gift vouchers?

Off course! Gift Vouchers are a great way to surprise a friend or loved one, and gives them the freedom to choose exactly what they want. 

Do you have a printed catalogue?

We consider our website to be our catalogue. Old-fashioned bulky catalogues become obsolete very quickly. Through our website we can keep you updated in an instant 365 days a year.

How do I work out my sizes?

Please take some time to look at our size chart and provide us with the relevent measurements. If you require help, please let us know and we'll do all we can. Fetters will not accept responsibility for inaccurate measurements supplied to us by customers, so please make sure.